Refund Policy
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We strive to ensure that you are completely satisfied with your purchase of our Oversized Relaxed Fit T-Shirt. If for any reason you are not satisfied, please review our refund policy below:
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Eligibility for Returns:
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Unused Items Only: Items must be returned unused, unwashed, and in their original condition with all tags attached.
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14-Day Return Period: Returns must be initiated within 14 days of the delivery date.
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Proof of Purchase: A valid proof of purchase (order confirmation or receipt) is required for all returns.
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Non-Returnable Items:
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Used or Washed Items: We do not accept returns on items that have been used or washed.
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Damaged Articles: Items that are damaged due to misuse, wear and tear, or improper care are not eligible for return.
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Final Sale Items: Items marked as final sale or clearance are not eligible for return or refund.
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Customized Items: Personalized or customized items cannot be returned.
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Return Process:
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Contact Us: Email our customer service team at inmaaya.business@gmail.com to initiate a return. Please include your order number, the item(s) you wish to return, and the reason for the return.
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Receive Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and detailed return instructions.
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Pack and Ship: Securely pack the item(s) in the original packaging, if possible. Include the Return Authorization Number inside the package. Ship the package to the return address provided by our customer service team. You are responsible for return shipping costs.
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Refund Process:
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Inspection: Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.
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Refund Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
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Non-Refundable Fees: Please note that original shipping charges are non-refundable.
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Exchanges:
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Size or Color: If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
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Defective or Incorrect Items:
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Report Issues: If you receive a defective or incorrect item, please contact us immediately at customer.service@example.com with your order number and a description of the issue. We will resolve the issue by providing a replacement or a refund.
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We are committed to providing high-quality products and exceptional customer service. If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer service team. Thank you for shopping with us!
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